|
Hong Kong Law Reform Commission |
CONSUMER COUNCIL
|
Nature of Complaints
|
1998
|
1999
|
2000
|
1-8/2001
|
|
Improper Practices
|
49
|
13
|
3
|
4
|
|
Late/Non-delivery/Loss
|
0
|
3
|
6
|
1
|
|
Charges Dispute
|
19
|
9
|
6
|
4
|
|
Quality Of Goods
|
2
|
0
|
1
|
2
|
|
Quality Of Services
|
22
|
7
|
6
|
7
|
|
Advertisement
|
1
|
0
|
0
|
0
|
|
Shop Closing Down
|
0
|
2
|
3
|
2
|
|
Others
|
40
|
3
|
7
|
11
|
|
Total
|
133
|
37
|
32
|
31
|
|
Subjects of the Complaints
|
1998
|
1999
|
2000
|
1-8/2001
|
|
Car
|
2
|
3
|
2
|
6
|
|
Wedding Gown / Evening Dress
|
5
|
14
|
14
|
17
|
|
Video Disc / Tape
|
125
|
16
|
9
|
3
|
|
Telecommunication Equipment
|
0
|
2
|
5
|
2
|
|
Others
|
1
|
2
|
2
|
3
|
|
Total
|
133
|
37
|
32
|
31
|
|
Nature of Complaints
|
1998
|
1999
|
2000
|
1-8/2001
|
|
Charges/Interest Dispute
|
23
|
17
|
29
|
19
|
|
Quality Of Goods
|
0
|
1
|
3
|
1
|
|
Quality Of Services
|
1
|
0
|
1
|
0
|
|
Others
|
4
|
0
|
3
|
1
|
|
Total
|
28
|
18
|
36
|
21
|
|
Subjects of the Complaints
|
1998
|
1999
|
2000
|
1-8/2001
|
|
Car
|
6
|
5
|
18
|
6
|
|
Computer Products
|
2
|
4
|
12
|
7
|
|
Electrical Appliance
|
10
|
9
|
5
|
7
|
|
Telecommunication Equipment
|
6
|
0
|
1
|
0
|
|
Others
|
4
|
0
|
0
|
1
|
|
Total
|
28
|
18
|
36
|
21
|
(The complaints were mainly about custom-made furniture and decoration
work for residential properties).
|
Nature of Complaints
|
1998
|
1999
|
2000
|
1-8/2001
|
|
Improper Practices
|
4
|
8
|
10
|
5
|
|
False Descriptions
|
18
|
17
|
10
|
10
|
|
Late/Non-delivery/Loss
|
79
|
103
|
93
|
57
|
|
Charges Dispute
|
16
|
24
|
17
|
13
|
|
Quality of Materials
|
250
|
365
|
428
|
237
|
|
Quality of Services
|
81
|
69
|
83
|
59
|
|
Repair/Maintenance Services
|
2
|
5
|
13
|
2
|
|
Wrong-model
|
13
|
23
|
62
|
35
|
|
Shop Closing Down
|
5
|
21
|
26
|
84
|
|
Others
|
17
|
16
|
30
|
16
|
|
Total
|
485
|
651
|
772
|
518
|