Hong Kong Regulations

MASS TRANSIT RAILWAY BY-LAWS - BYLAW 20

Exchanges and refunds

(1) A ticket may be refunded or exchanged only at the discretion of the
Corporation or its authorized agents, and the refund or exchange may be
subject to the deduction of an administration charge prescribed in the
conditions of issue. (L.N. 201 of 1994)

(2) The form of any refund shall be at the discretion of the Corporation.

(3) The Corporation shall not be liable to issue a ticket in replacement of a
lost or unused ticket nor will it be liable to make a refund in respect of any
such lost or unused ticket or in respect of a surcharge charged to any
passenger in accordance with these by-laws. (Enacted 1986)