Hong Kong Regulations

MANDATORY PROVIDENT FUND SCHEMES (GENERAL) REGULATION - SECT 57

Approved trustee to assist participating employers and scheme members

(1) The approved trustee of a registered scheme must, as far as reasonably
practicable, provide all assistance necessary to ensure that scheme members
and participating employers are able to participate effectively in the
operation of the scheme.

(2) For the purposes of subsection (1), the trustee may designate a person as
a scheme contact person, either by name or by reference to the person's
position or job description, and specify the means by which the person can be
contacted.

(3) The assistance referred to in subsection (1) means assistance-

   (a)  in answering inquires in respect of the scheme, including those
        relating to-

        (i)    the total amount of the contributions received by the trustee
               in respect of a scheme member and the dates on which those
               contributions were received or the date on which a contribution
               was last received; and

        (ii)   any information contained in any document that the trustee has
               given to scheme members or participating employers; and

   (b)  in dealing with complaints from scheme members or participating
        employers.